top of page

Case Manager, New Map – Small Sites

Full Time

San Francisco, CA, USA

Job Title:  Case Manager, New Map – Small Sites

Location: San Francisco

Department: Resident Services Department

Reports To: Associate Director of Resident Services

Job Status: Full-time (40 hrs. per week), Non-Exempt

Compensation: $26.00/hour to $28.00/hour, DOE; medical, dental, vision & retirement plan

Note: Vaccination against COVID-19 is not a requirement of the job, but it is optional and strongly recommended.

To Apply: Send cover letter and resume to

About the Role


This position will be responsible for leading the case management, engagement, outreach and support service coordination for our Small Sites portfolio, consisting of 5 buildings located across San Francisco. This position will also be responsible for providing trauma-informed services to the families.

Essential Duties and Responsibilities:

Community Resources
Identifies the strengths of residents for asset-building and personal development as well as their needs for supportive services
Coordinates community building activities such as community meetings, focus groups, one-on-one sessions, educational workshops, wellness programs
Researches, identifies, and links residents with resources such as rental assistance, transportation, adult education, child care, health services, employment assistance, benefits such as SSI Medicare, Medical, Food Stamps, prescription drugs assistance, senior services, food delivery and all pertinent services that would benefit our community/residents
Establishes relationship, maintain and also follow up with community services providers; creates new partnerships with state, local and city-wide agencies, CBOs and social service providers as well as public and private institutions
Works closely with Property Management staff and the Relocation Team to identify specific supportive services needs as related to lease violations and household stability
Compiles information and eligibility requirements for neighborhood and City –wide resources
Organizes community resources displays with information, flyers, applications and any resources information
Assists with planning and coordinating fundraising activities that support assigned sites and for the goals of Mission Housing
Program Efficacy & Efficiency
Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate; conducts intakes and ensure that appropriate follow-up and/or referrals are complete and documented
Delivers on-site programs, ensures implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations; provides activities for community building and empowerment
Assesses barriers facing the clients and develop a case plan; creates and tracks service plans; coordinates individualized planning with clients to meet short- and long-term needs
Provides service linkages and support systems to ensure identified needs are met
Coordinates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals
Provides ongoing creative outreach and engagement for supportive counseling, referral, and involvement in building and community events, as well as ongoing support such as: assist resident gathering all documentations which would keep households in compliance with management/good standing; assist residents for annual rectification/appointments/following up on outstanding action items and/or any other issues regarding housing stability and housing reasonable accommodation
Provides ongoing support to residents who need to be assisted by Eviction Defense Collaborative, Bay Area Legal Aid, Open Door Legal, Housing Rights Committee, back rent referrals and personal finance support by San Francisco Smart Money Coaching
Prepares and submits all necessary program documentation by Mission Housing and external agencies as required
Assists in and/or provides crisis intervention and follow-up (including but not limited to child abuse or adult abuse and domestic violence reporting), implements mandated reporting policies and procedures
Provides direct case management services for identified residents who exhibit signs of functional impairment, including support to develop independent living skills; work with SFPDH to address hoarding and/or cluttering issues as well as Child Protective Services (CPS)/La Casa de las Madres for domestic violence issues
Prepares group and one-on-one services to residents and supports community building activities at assigned properties, provides services using harm reduction principles
Works with the residents to support independent living and personal and professional goals
Assists resident in the event of any emergency such as fires or floods (e.g., American Red Cross)
Provides crisis intervention, conflict resolution and de-escalation services
Participates in team meetings, staff meetings, department meetings, networking meetings and organizational work groups
Develops and facilitates groups and community building activities
Provides back-up coverage for other Resident Services staff
Demonstrates solid judgment, discretion, and problem-solving skills when working with families and students
Effectively uses Outlook, Zoom, Microsoft Office Suite, and other technology tools to support interactions with peers, partners and supervisor
Offers exemplary customer service and responsiveness to residents
Performs other duties as considered appropriate and consistent with the mission of Mission Housing, including working at occasional community-building activities, programs and events, as needed, during business hours or on weekends
Programs and Activities

Explores and provides on-site educational speakers and workshops that fulfill compliance requirements for Mission Housing Regulatory Agreements for assigned sites. This may include topics such as but not limited to: health issues, financial literacy, computer training, job searching, and other life skills
Sets up office hours at each of buildings and advertise office hours for residents to meet with and request referrals
Recruits and supervises volunteers to assist with programs
Assists residents in building informal support networks with other residents, family members, and friends
Creates opportunities for residents to get involved with community activities
Coordinates resident training for leadership roles, such as developing and implementing beneficial
Organizes onsite community-building events
Exchanges resources with other Resident Services staff and collaborates on programs and community­ building activities, as appropriate
Produces a monthly calendar of events and activities

Accurately completes and submits timesheets by deadlines, reporting hours of work performed and allocating time on CAS report, weekly/monthly service reports, GMS grant reports, activities budgets, program reporting, legal cases and case load and any other required paperwork/reporting needed for the department
Submits accurate monthly expenses reconciliations, mileage report to accounting department in a timely manner
Conducts surveys to assess resident needs, tabulating survey results to evaluate programs in order to plan relevant programs for the communities that you serve
Creates monthly calendars of events and activities, producing outreach flyers and quarterly newsletters to keep the community informed if applicable
Responsible for maintaining a current and updated outlook calendar of activities at assigned sites
Maintains thorough resident files on all work performed, follow-up and document outcomes
Attends appropriate internal and external meetings as assigned by supervisor or Department Head. Such meetings may include: Resident Services Department Meetings, Staff Training, Programs Supportive Housing Network meetings, Public Hearings, Community Meetings, RAD Properties meeting and others.
Perform other duties as assigned
Minimum Qualifications:
Bachelor's degree in related field or 2 years of experience in community services coordination and social services
Excellent interpersonal skills, ability to work effectively with people of diverse backgrounds
Experience working with and serving homeless population, diverse population, low to moderate income families, people with mental health issues, substance abuse, disabilities, legal issues and older adults
Team Player, Enthusiastic, flexible, patient, problem solver, strong initiative, positive spirited and a desire to make a difference in the lives of residents.
Professional commitment to the mission of Mission Housing Development Corporation
Experience using and administering multiple assessment tools and interpreting information/data derived from assessments
Excellent reading, writing and verbal communication skills, including the ability to facilitate meetings, and coordinate services
Experience with collaborating with local service providers and assisting with implementing and coordinating programs and services
Willing to learn, committed to improving and staying abreast of exemplary practices in the field of social services for special needs populations
Case Management ethics, HIPAA, Programmatic standards of operation and client focused ideology
Knowledge of Federal and State benefits programs and local services in San Francisco
Ability to maintain confidentiality of sensitive information at most
Ability to follow through and complete job duties when assigned in a timely manner
Strong commitment to the housing movement and/or social justice work
Ability to develop and maintain good working relations with diverse residents and staff
Valid California driver’s license; must be insurable

Preferred Skills:

Bi-lingual in Spanish and or additional languages
Work Environment:
The employee is occasionally required to stand, walk, drive, squat/kneel, knee bending, lift, carry, push, and pull
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
The noise level in the work environment is usually quiet to moderate; construction sites may be noisy and appropriate measures should be taken to protect hearing and health on job sites

Physical Demands:
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear
Ability to lift up to 25lbs
Must be willing to travel from various sites
Ability to handle a significant level of stress
Responsible to set up and clean up facilities utilized for events with occasional lifting, bending, pushing, pulling, standing, kneeling, and carrying

**Disclaimer: The employer reserves the right to change or assign other duties including rotating sites if necessary.

Mission Housing Development Corporation is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, sex, sexual orientation, age, national origin, or disabilities. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Please let us know if you need any special accommodations.

Mission Housing Development Corporation is a drug free work place as required by the “Drug-Free Workplace Act of 1988”

Compensation: $26.00/hour to $28.00/hour, DOE; medical, dental, vision & retirement plan

To Apply: Send cover letter and resume to

About the Company

Mission Housing Development Corporation is a private non-profit housing developer founded in 1971. Mission Housing develops high-quality, well-managed, affordable, sustainable communities that promote the self-sufficiency of low- and moderate-income families, seniors, and persons with diverse needs and offers technical assistance to service providers to help them develop affordable housing that meets the needs of special populations with a comprehensive vision of community. We own approximately 44 affordable housing buildings serving over 3,300 families and individuals with diverse ethnic and cultural backgrounds in San Francisco.

bottom of page