Director, Resident Services

San Francisco, CA, USA

Job Title:  Director, Resident Services

Location:  San Francisco.  Temporarily, during the pandemic, the position can be performed remotely, with in-office/on-site work as needed by the business.

Department: Resident Services

Reports To: Deputy Executive Director

Job Status: Exempt, Full-Time

Compensation: $105,000.00 to $110,000.00 per year, DOE; medical, dental, vision, retirement plan

To Apply: Send cover letter and resume to

Note: Vaccination against COVID-19 is a requirement of the job.  Accommodations due to disability or religious reasons will be evaluated in compliance with the law. 

About the Role

Under the direction of the Deputy Executive Director, the Director of Resident Services has overall responsibilities for coordinating and implementing all of Mission Housing’s direct and contracted services to housing tenants, including youth, seniors and the formerly homeless; works closely with staff to ensure all programs are in alignment with agency mission and governing principles and in compliance with all external guidelines and requirements; provides training and acts as a resource to Mission Housing’s tenants, and overall Resident Services Department in the areas of program development, implementation, planning and coordination.

Program Implementation:

In conjunction with Mission Housing’s Senior Management Team and staff, develops a coherent vision for the delivery of program services, and the development of residents, and volunteers into leaders.
Controls and manages the department budgets, responsible in obtaining funds/grants to fulfill department core services and compliance for such grants.
Oversees the Resident Services Department in all aspects of program management, service delivery, program implementation, staffing issues, staff development and community support.
Ensures that all sites and services at sites are in compliance with contracts and reporting requirements, and helps to develop and monitor measurable outcomes.
Takes lead and makes recommendations to the Deputy Executive Director for ways to improve coordination and integration of programs.
Provides weekly reporting of department functions and activities to the Deputy Executive Director.
Works with staff and our tenants to assess needs and concerns of community and balance those needs strategically with Mission Housing’s resources.
Works closely with the Deputy Executive Director in the creation of service plans for new development opportunities and presents plans during RFP process.
Works closely with the Deputy Executive Director to plan for a fund development strategy to address capacity and tenant needs and to support existing capacity.
Works closely with the Deputy Executive Director, and RSCs to develop coherent public/community relations, and work with our tenants to achieve community visibility.
Develops and maintains effective relationships with local government staff and officials, community groups, funding sources and community leaders, including representing Mission Housing at forums, public meetings and community coalitions.
Works with Resident Services Team to ensure the creation of a respectable communication system to distribute information to tenants and the community at large.
Works to identify and implement strategies to support the program work of the organization.
Contributes, as a member of the management team, to build policy for the organization as a whole.
Hires, trains, supervises and evaluates Resident Services Department staff. Supervision responsibilities includes staff from various levels of the organization.
Writes and provides oversight of Memorandums of Understanding with outside service providers working with Mission Housing properties.
Works together with on-site staff to establish new relationships with community-based organizations in interest of further developing services provided to residents.
Participates in community coalitions and meetings as appropriate and encourages staff to participate as needed.
Works closely with Asset Management Department and Property Management Company to assure smooth integration of services and coordination with onsite managers.

Required Skills and Qualifications:

Bachelor’s or Master’s degree in Business Management.
Ability to interact and communicate well with other staff to provide a cohesive team approach.
Minimum of 3-5 years of affordable housing experience.
Minimum of 5-7 years of supervision experience of increasing responsibilities.
Minimum of 3-5 years of formal management experience, including fund development, program operations and development, budget management and grant reporting.
Enthusiasm for leadership development and community organizing in a mixed class, multi-racial, multi-ethnic community, including public housing developments.
Commitment to social action, social justice, delivery of quality services and development of people into leaders.
Ability to read and interpret financial statement and budgets, and to build workable budgets in conjunction with the fiscal department.
Experience developing and presenting formal and on-the-job trainings.
Conflict resolution skills.
Ability to interact with persons of various social, cultural, economic and educational backgrounds.
Skills in negotiating, exchanging ideas, opinions and information with others to formulate policies and programs.
Skills and experience in developing effective relationships with community and government leaders and funding sources.
Experience in program design, implementation, and evaluation.
Ability to articulate ideas clearly and professionally in both a written and oral manner.
Ability to work independently and as part of a team.
Ability to maintain confidentiality of sensitive information.
Ability to follow through and complete job duties.
Proficiency in MS Word, Excel, Internet, and e-mail.
Professional commitment to the mission of Mission Housing Development Corporation.
Willingness to perform other duties as assigned.


Excellent writing and oral communication skills.
Ability to read, analyze and interpret and teach general information.
Read and understand government grants and regulations.
Ability to write monthly reports, business correspondence and procedural manuals.
Ability to define problems, collect data, establish facts and draw valid conclusions and to differentiate areas within the scope of responsibility and identify areas needing additional support.
Ability to present information and respond to questions from tenants, work groups, managers, funders and the general public.
Ability to inspire, motivate and support staff and communicate daily with the Deputy Executive Director.


Requires use of a computer on a daily basis
Proficiency with MS Office Suite and email required

Physical demands:

While performing the duties of this job, the employee is regularly required to sit; use hands; reach, talk and hear. The employee is occasionally required to stand, walk and drive.
The employee must occasionally lift and/or move up to 20 pounds.
Work environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet to moderate. However, construction sites may be noisy and appropriate measures should be taken to protect hearing and health on job sites.
**Disclaimer: The employer reserves the right to change or assign other duties including rotating sites if necessary.
Mission Housing Development Corporation is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, sex, sexual orientation, age, national origin, or disabilities. Please let us know if you need any special accommodations. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Please let us know if you need any special accommodations.
Mission Housing Development Corporation is a drug free work place as required by the “Drug-Free Workplace Act of 1988”
Compensation: $105,000.00 to $110,000.00 per year, DOE
To Apply: Please email resume and cover letter to

About the Company

Mission Housing Development Corporation is a private non-profit housing developer founded in 1971. Mission Housing develops high-quality, well-managed, affordable, sustainable communities that promote the self-sufficiency of low and moderate income families, seniors, and persons with diverse needs and offers technical assistance to service providers to help them develop affordable housing that meets the needs of special populations with a comprehensive vision of community. We own approximately 44 affordable housing buildings serving over 3,300 residents with diverse ethnic and cultural backgrounds in San Francisco’s Mission District.