Resident Services Coordinator (Family and Senior Sites)

About the Role

Its Resident Services component seeks to foster healthy communities and promote self-sufficiency by improving community relations, facilitating access to resources, and providing opportunities for personal goal achievement for residents of Mission Housing’s communities. The Resident Services Coordinator will provide residents with referrals, assist residents in accessing community resources, and empower residents by locating and/or initiating enrichment services on and off-site. Employees may be assigned the responsibility of more than one site.
Job Duties and Responsibilities:

Community Resources:
• Identify the strengths of residents for asset-building and personal development as well as their needs for supportive services.
• Research, identify, and link residents with resources such as rental assistance, transportation, adult education, childcare, health services, and employment assistance, SSI, Medicare, food stamps, and prescription drug assistance, senior services and all pertinent services that would benefit our community/residents.
• Establish relationship, maintain and also follow up with community service providers.
• Work closely with Property Management staff and onsite service providers to identify specific supportive needs as related to lease violations and household housing stability. In addition with follow up and update supervisors on the outcome of any referrals provided to Resident Services Coordinator.
• Compile information and eligibility requirements for neighborhood and City-wide resources.
• Organize community resource displays with information and applications.
• Assist with planning and coordinating fundraising activities that support assigned sites and for the goals of Mission Housing.

Programs and Activities:
• Explore and provide on-site educational speakers and workshops that fulfill compliance requirements for Mission Housing Regulatory Agreements for assigned sites. This may include topics such as but not limited to: health issues, financial literacy, computer training, job searching, and other life skills
• Set up office hours at each of buildings and advertise office hours for residents to meet with and request referrals
• Recruit and supervise volunteers to assist with programs
• Assist residents in building informal support networks with other residents, family members, and friends
• Create opportunities for residents to get involved with community activities.
• Coordinate resident training for leadership roles, such as developing and implementing beneficial programming
• Organize onsite community-building events
• Exchange resources with other Resident Services staff and collaborate on programs and community-building activities, as appropriate
• Produce a monthly calendar of events and activities

Administration:
• Accurately complete and submit timesheets by deadlines, reporting hours of work performed and allocating time on CAS report, monthly service reports, grant reports, activities budgets, program reporting, and any other required paperwork/reporting needed for the department.
• Submit accurate monthly reconciliations to accounting department in a timely manner.
• Conduct surveys to assess resident needs, tabulating survey results to evaluate programs in order to plan relevant programs for the communities that you serve.
• Create monthly calendars of events and activities, producing outreach flyers and quarterly newsletters to keep the community informed if applicable.
• Responsible for maintaining a current and updated outlook calendar of activities at assigned sites.
• Maintain thorough resident files on all work performed, follow up and document outcomes.
• Attend appropriate internal and external meetings as assigned by supervisor or Department Head. Such meetings may include: Resident Services Department Meetings, Staff Training, Programs Supportive Housing Network meetings, Public Hearings, Community Meetings, etc.
• Perform other duties as assigned.
Minimum Requirements:
• Bachelor’s degree in related field or two years of experience in community services coordination and social service in lieu of degree
• Excellent interpersonal skills, ability to work effectively with people of diverse backgrounds
• Experience working with diverse population, low to moderate income families, people with mental health issues, substance abuse, disabilities, legal issues and older adults
• Team player, enthusiastic, flexible, patient, problem solver, strong initiative, positive spirited and a desire to make a difference in the lives of residents
• Professional commitment to the mission of Mission Housing Development Corporation
• Possession of a valid California Driver License with clean record

Required Skills:
• Knowledge of Federal and State benefits programs and local services in the Mission District and San Francisco
• Demonstrated skills in leadership and community building
• Ability to articulate ideas clearly and professionally in both a written and oral manner
• Ability to work independently and as part of a team
• Ability to maintain confidentiality of sensitive information a must
• Ability to follow through and complete job duties when assigned in a timely manner
• Sensitivity to issues pertaining to families and youth populations
• Ability to troubleshoot and prioritize work
• Ability to remain calm and composed in stressful situations and exercise crisis de-escalation and resolution skills where appropriate
• Good analytical and problem solving skills
• Ability to work in a fast-paced environment
• Strong organizational skills
• Proficiency in MS Word, Excel, Outlook, PowerPoint, Publisher, Internet

Preferred Skills:
• Bilingual in Spanish and/or additional languages.
Physical Demands:
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear
• Ability to lift up to 25lbs
• Must be willing to travel from various sites
• Ability to handle a significant level of stress
• Responsible to set up and clean up facilities utilized for events with occasional lifting, bending and pushing

Work Environment:
• The employee is occasionally required to stand, walk and drive.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually quiet to moderate; construction sites may be noisy and appropriate measures should be taken to protect hearing and health on job sites.

**Disclaimer: The employer reserves the right to change or assign other duties including rotating sites if necessary.

Mission Housing Development Corporation is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, sex, sexual orientation, age, national origin, or disabilities. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Please let us know if you need any special accommodations.

Mission Housing Development Corporation is a drug free work place as required by the “Drug-Free Workplace Act of 1988”

Pay: $26.00/hour to $28.00/hour, DOE; medical, dental, vision & retirement plan

To Apply: Send cover letter and resume to hr@missionhousing.org