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Resident Services Coordinator (Single Room Occupancy)

Full Time

San Francisco, CA, USA

Job Title: Resident Services Coordinator (Single Room Occupancy

Location: San Francisco – Apollo Hotel 

Department: Resident Services Department 

Reports To: Resident Services Director or Program Manager 

Job Status: Full-time, Non-Exempt 

Compensation: $26.00/hour to $28.00/hour, DOE; medical, dental, vision & retirement plan 

To Apply: Send cover letter and resume to 

Note: Vaccination against COVID-19 is not a requirement of the job, but it is optional and strongly recommended. 

About the Role


Its Resident Services component seeks to foster healthy communities and promote self- sufficiency by improving community relations, facilitating access to resources, and providing opportunities for personal goal achievement for residents of Mission Housing’s communities.
Employees may be assigned the responsibility of more than one site.

Job Duties and Responsibilities:

Community Resources:
- Identify the strengths of residents for asset-building and personal development as well as their needs for supportive services.
- Meet with residents on an individual and as-needed basis to establish workplans and document progress.
- Research, identify, and link residents with resources such as rental assistance, transportation, adult education, health services, and employment assistance, etc.
- Maintain confidential records of resident interactions and referrals made.
- Establish relationships with government and community service providers.
- Inform and assist residents with obtaining benefits such as SSI, Medicare, food stamps, and prescription drug assistance.
- Work closely with Property Management staff to identify specific supportive needs as related to lease violations and household stability.
- Provide community resource information to new residents upon move-in.
- Compile information and eligibility requirements for neighborhood and City-wide resources.
- Organize community resource displays with information and applications.

Programs and Activities:
- Implement core programs and services objectives outlined in the Resident Services Program model, along with services required via regulatory and grant agreements.
- Explore and provide on-site educational speakers, workshops, and activities about health issues, financial literacy, computer training, job searching, and other life skills.
- Work with Property Management to schedule and coordinate the usage of Community Room space and oversee programs and activities conducted
- Recruit and supervise volunteers to assist with programs.
- Assist residents in building informal support networks with other residents, family members, and friends.
- Create opportunities for residents to get involved with community activities.
- Coordinate resident training for leadership roles, such as developing and implementing beneficial programming.
- Organize community-building events such as community food pantry, community meetings, educational workshops, focus groups, holiday celebrations, etc.
- Create opportunities for residents to access technology training and computer access.
- Encourage and support residents in the formation of on-site groups such as Resident
- Councils, building safety monitors, and social clubs.
- Actively support the democratically-elected Resident Council.
- Assist in the referral process for parties that may require mediation services such as Community Boards to resolve conflicts between residents.
- Facilitate activities for holidays such as Thanksgiving dinners and end-of-year holiday celebrations.
- Exchange resources with other Resident Services staff and collaborate on programs and community-building activities, as appropriate.
- Produce and maintain a monthly calendar of events and activities scheduled per site

Services Objectives:
- Conduct intake upon resident move in, mid-year and annual assessment, entry and exit residents from the One System as required; update data through the One System as required.

- Refer residents to services available within the community that meet specific needs or support progress.
- Meet weekly and as needed with USCSF Roving Team/case management staff and property management in order to coordinate services.
- Meet regularly with Resident Coordinators, other service providers for the purpose of information sharing and program development as requested by Director of Services.
- Complete all documentation necessary requested by our funders for the sites.
- Conduct at least one face-to-face outreach contact with each homeless person who obtains housing at the housing sites within the first 30 days of occupancy.
- Provide on-going meetings with tenants to establish goals, support individualized action and service plans, and track progress toward meeting their goals.
- Conduct annual evaluation to obtain feedback from residents as to how effectively the program operations and services are addressing their needs.
- Support and facilitate Tenant Board to be involved with MISSION HOUSING long-term planning and policy development related to MISSION HOUSING supportive housing programs if applicable.
- Provide residents with opportunities to participate in organized gathering for peer support, to gain information from presenter and each other, to form social connections with others in the community including staff, coordinate community events, holiday events etc. These activities should be held onsite.
- Assist onsite management to conduct wellness checks particularly to residents that may have shown signs of concerns.
- Develop a written mechanism for accepting tenant’s complaints or concerns.
- Assist residents with conflict resolution.
- Meet services objectives on-site as specified in funding contracts (Appendix A)

Outcome Objectives:
- 80% of tenants will remain in permanent housing as of the end of the operating year or exit to permanent housing (subsidized or unsubsidized) during the operating year.
- 80% of tenants age 18 and older will maintain or increase their total income (from all sources) as of the end of the operating year or program exit.
- 85% of the tenants served by the project will receive or maintain one or more mainstream resources including but not limited to, income benefits, food stamps, Healthy San Francisco, City College, medical care, child support, and other services at twelve (12) months in the program or upon program exit, whichever occurs first; and
- 90% of the tenants (excluding those who passed away during the program year) will maintain their household for a minimum of 12 months, or move to other permanent housing or be provided with more appropriate placements (e.g. residential treatment or more appropriate level of care.)

- Maintain time sheets, service reports, grant reports, monthly logs, activities budgets, resident files, and other required paperwork.
- Maintain collaborative relationship with Property Management staff and actively participate in site staff meetings to address property needs and resident issues.
- Work with Supervisor to budget funds for resident services.
- Participate in weekly Resident Services team meetings and training.
- Attend monthly Supportive Housing Network meetings such as SAN FRANCISCO LOCAL HOMELESS COORDINATING BOARD, Coordinated Entry and Online Navigation and Entry (ONE) System Committee, Dept. of Homelessness & Supportive Housing (ISN) meetings to share funding and program ideas with other housing and service providers.
- Comply with the reporting requirement such as Personnel Activity Report (PAR), weekly reports and Annual Performance Report (APR)
- Perform other duties as considered appropriate and consistent with the mission of Mission Housing, including working at occasional community-building activities, programs and events, as needed, during or outside regular business hours.

Minimum Requirements:
- Bachelor’s degree in related field or two years of experience in community services coordination and social service in lieu of degree
- Excellent interpersonal skills, ability to work effectively with people of diverse backgrounds

- Experience working with diverse population, low to moderate income families, people with mental health issues, substance abuse, disabilities, legal issues and older adults
- Team player, enthusiastic, flexible, patient, problem solver, strong initiative, positive spirited and a desire to make a difference in the lives of residents
- Professional commitment to the mission of Mission Housing Development Corporation
- Possession of a valid California Driver License with clean record

Required Skills:
- Knowledge of Federal and State benefits programs and local services in the Mission District and San Francisco
- Demonstrated skills in leadership and community building
- Ability to articulate ideas clearly and professionally in both a written and oral manner
- Ability to work independently and as part of a team
- Ability to maintain confidentiality of sensitive information a must
- Ability to follow through and complete job duties when assigned in a timely manner
- Sensitivity to issues pertaining to families and youth populations
- Ability to troubleshoot and prioritize work
- Ability to remain calm and composed in stressful situations and exercise crisis de- escalation and resolution skills where appropriate
- Good analytical and problem solving skills
- Ability to work in a fast-paced environment
- Strong organizational skills
- Proficiency in MS Word, Excel, Outlook, PowerPoint, Publisher, Internet

Preferred Skills:
- Bilingual in Spanish and/or additional languages.

Physical Demands:
- While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear
- Ability to lift up to 25lbs
- Must be willing to travel from various sites
- Ability to handle a significant level of stress
- Responsible to set up and clean up facilities utilized for events with occasional lifting, bending and pushing

Work Environment:
- The employee is occasionally required to stand, walk and drive.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually quiet to moderate; construction sites may be noisy and appropriate measures should be taken to protect hearing and health on job sites.

**Disclaimer: The employer reserves the right to change or assign other duties including rotating sites if necessary.

Mission Housing Development Corporation is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, sex, sexual orientation, age, national origin, or disabilities. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Please let us know if you need any special accommodations.

Mission Housing Development Corporation is a drug free work place as required by the “Drug-Free Workplace Act of 1988”

Pay: $26.00/hour to $28.00/hour, DOE; medical, dental, vision & retirement plan

To Apply: Send cover letter and resume to

About the Company

About Mission Housing:
Mission Housing Development Corporation is a private non-profit housing developer founded in 1971. Mission Housing develops high-quality, well-managed, affordable, sustainable communities that promote the self-sufficiency of low- and moderate-income families, seniors, and persons with diverse needs and offers technical assistance to service providers to help them develop affordable housing that meets the needs of special populations with a comprehensive vision of community. We own approximately 44 affordable housing buildings serving over 3,300 residents with diverse ethnic and cultural backgrounds in San Francisco’s Mission District. Our employees are passionate about our mission and thrive in a family organizational cultur

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