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Stabilizing residents through the ERAP process

Community room at Avanza being used to share resources with families

The pandemic left many households in critical condition long after the shelter-in-place restrictions were lifted. 

As recently as 2022, many families were still without incomes and unable to pay their rent — fearful of losing their housing, and doubtful there were any programs to help them.

“Our people still need help,” said Marcia Contreras, Mission Housing’s Deputy Executive Director. “And part of our mission is to find ways to stabilize homes. Thankfully, our team of Resident Services Coordinators and Case Managers were ready to assist during this critical time of pandemic recovery.”

The Mission Housing Resident Services Team supported struggling families by meeting with them to complete required documentation, keeping them apprised of important deadlines, and holding each family accountable with money management. Our team of Resident Services Coordinators did this with the help of the Emergency Rental Assistance Program (ERAP) — a federal program providing financial assistance to eligible renters who are unable to pay rent or utilities due to the COVID-19 pandemic.

For individuals and families with low-to-moderate incomes, this was the remedy they needed to stay in their current housing.

For Mission Housing, this was another model of how essential its Resident Services Team is for the more than 3,300 tenants who call Mission Housing home.


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